Technical Support Specialist
Expertissa HQ
●Single point of support for 200+ users with Windows support for General Directorate of Local Police and Control of Bucharest Municipality and National Authority for Consumer Protection
● Provide day-to-day support (software installation, technical support for PCs, laptops, printers, and other IT equipment) for all IT hardware, software and network infrastructure
● Install, upgrade, support and troubleshoot: Windows XP, Windows 7, Windows 8.1, Windows 10, Windows Server 2012, Windows Server 2016
● OS deployment for State/public organizations: Romanian Railway Authority of Romania, Romanian Air Traffic Services Administration, The Ministry of Public Finance of Romania, The Ministry of Labor and Social Justice of Romania, General Directorate for Social Assistance and Child Protection, National Regulatory Authority for Community Utilities Services etc.
● Client image building and integration. Operating system deployment and migration to Windows 10
● Providing technical support for sales team
● Obtaining the certifications required by the company for Microsoft Partner status
● Installed, optimized, and configured new servers in existing network environment
● Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, and workstations
● Troubleshooting, installation, configuration and updating of applications software on system and infrastructure.
● Performed root-cause analysis; escalated and resolved matters in a timely manner.
